1. Familiar with e-commerce platform related business, establish contact with customers, and responsible for online sales of various online stores;  

2. Through communication tools such as Alibaba's Wangwang and phone, timely, accurate, and reasonable online solutions to buyer inquiries can be provided;  

3. Resolve customers' confusion and doubts when making purchasing decisions, and facilitate sales;  

4. Reception, feedback, follow-up, and handling of pre-sales issues related to customers, maintaining customer relationships, and improving customer satisfaction;  

5. Familiar with the rules of various e-commerce platforms and must have experience in customer service communication; Proficient in using office software;  

6. Passionate about customer service work, diligent and meticulous in work, with good teamwork skills, outgoing personality is preferred;